Sunday, March 3, 2013

A as in Alpha, B as in Bravo...

Another run in with Customer Service, another blog post.

The remote control to my TV went out.  My TV is still under warranty and it includes the remote.  By the way what is the record for number of buttons and functions a TV remote can do?  My word.  With my remote you can turn it over and use it as a mini-qwerty keyboard as you surf the web.  The problem that came up is that side of the remote was not longer communicating with the TV.  So I started the process of calling Customer Service for a replacement.

I started with Best Buy.  They are great by the way.  They provided me with the toll free number of the Geek Squad.  They are great as well.  They provided me with the TV manufacturers toll free number.  The first representative I spoke too must have been a new employee.  Not very confident.  Making sure they said everything on their script.  (just interrupt them and ask them a question in the middle of their script)  they have start their script over instead of picking up where they left off.  Yes you have, don't judge me. :)  

The funniest part of this 45 minute phone ordeal, just to have somebody send me a new TV remote, was went I was giving the representative my email address.  You know how people use words to confirm letters.  A as in Alpha, B as in Bravo...etc.  

Well for Kipp, as in kipp.bedford@gmail.com, the rep called out "K as in Kite, I as in Indian, P as in Opossum".  Before I could stop it, my inside voice called out "HA-HA hey man, Opossum does not start with a P it starts with an 'O'."  

.....Silence on the phone....  

The TV remote replacement representative then says "excuuuuse me?"  So knowing at this point they have recorded this conversation I did what I had to do, I repeated it.  Opossum starts with an O not a P.  Peter, Paul or Purple starts with a P.  "Very well sir, K as it Kite, I as in Indian, P as in Pickle."  I guess I had ticked him off so bad he was not going to use any of my suggestions.  He put me hold shortly after confirming my email address.  I figure he was doing a few things, none of which were probably pleasant about me or my dilemma.  I, on the other hand, took the time to tell Wonder Woman about what the TV remote replacement representative uses when tells his customers what the letter P stands for...now I am telling you guys.  :)  

Nope I still have seen my replacement remote in the mail.  Not sure it will arrive anytime soon either.    

4 comments:

Stephen Hayes said...

Do TVs even have manual dials on them anymore to change channels? If they do I don't know where it is on our set.

Kipp said...

CC - HA! I would say check the owners manual, but with todays TVs you have to be connected to the internet via the TV via the remote. :)

Empty Nester said...

hahahahahaha! That's so awesome! I am sitting here hoping my remote goes out and I have to call customer service and they use opossum for P! Wait. I have to change my email. It has and 'O' not a 'P'. LOL

Kipp said...

Nester - you crack me up! LOL ;)